Terms of Service

Terms of Service

Effective Date: November 4, 2025
Company: Vertex Solution
Website: https://vertexsolution.ca

Welcome to Vertex Solution. By accessing or using our website, services, or software (collectively, the “Services”), you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By using Vertex Solution services, you confirm that you are at least 18 years old or have the consent of a legal guardian to use our Services. These Terms of Service (“Terms”) govern your access to and use of our website, AI-powered solutions, SaaS/CRM platform, and any related services.

2. Services

Vertex Solution provides:

AI Receptionist & Outbound Agents – Automate customer interactions, appointment scheduling, and lead engagement.

SaaS CRM Solution – Manage leads, automate marketing, and track performance.

Other AI-powered business solutions as offered from time to time.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Accounts

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify Vertex Solution immediately of any unauthorized use.

4. Acceptable Use

You agree not to:

Use the Services for unlawful purposes or in violation of applicable laws.

Interfere with, disrupt, or compromise the integrity of our Services.

Attempt to gain unauthorized access to our systems or accounts.

Vertex Solution reserves the right to suspend or terminate accounts that violate these rules.

5. Subscription & Payment

Where applicable, access to certain SaaS/CRM features or AI services may require a subscription or payment. All fees are outlined in your plan agreement. Payments are non-refundable unless otherwise stated. Vertex Solution reserves the right to update pricing at any time with notice.

6. Intellectual Property

All content, software, and technology provided by Vertex Solution are the property of Vertex Solution or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

7. Privacy & Cookies

Privacy: We respect your privacy. Please review our [Privacy Policy] for details on how we collect, use, and protect your personal information.

Cookies: Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. By using our website, you consent to the use of cookies. You can manage cookie preferences in your browser settings.

8. Disclaimers

The Services are provided “as is” and “as available.”

Vertex Solution makes no warranties, express or implied, regarding the accuracy, reliability, or availability of the Services.

We do not guarantee business results, lead conversions, or AI performance.

9. Limitation of Liability

To the fullest extent permitted by law, Vertex Solution shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability will not exceed the fees you have paid for the services giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Vertex Solution, its affiliates, and employees from any claims, damages, or expenses arising from your violation of these Terms or misuse of our Services.

11. Termination

We may terminate or suspend your access to the Services at any time without notice for violations of these Terms or for any reason deemed necessary by Vertex Solution.

12. Governing Law

These Terms are governed by and construed under the laws of Ontario, Canada, without regard to its conflict of law principles. Any disputes must be resolved in the courts located in Ontario.

13. Changes to Terms

Vertex Solution reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with the effective date. Continued use of our Services constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, please contact:

Vertex Solution
Email: [email protected]
Website: https://vertexsolution.caThis is a Paragraph Font